Do you have the team you need to succeed?
Defining roles and responsibilities, along with the traits and qualities needed to build a successful team cannot be underestimated. We will help you discover the roles and responsibilities necessary in your business, explore personality and skill sets required for each role. We can also help you with creating job descriptions, job postings, interviewing, orientation and training.
How does your staff perform when you aren't there?
A passion for excellence in customer service is vital to retail success. Encore will work directly with retail business owners and managers to create a secret shopping program that is right for your business. Business owners along with our team can utilize this information to create and provide staff training opportunities to reinforce the best customer service experience.
Are you planning to open a retail business? Are you completely overwhelmed with getting it all done?
Encore Retail Consulting has lots of experience helping retailers start their business from scratch and getting their doors open. We will work closely with retail business owners putting together a critical path to store opening. We can help you with everything from site selection, to store design, to hiring your staff, making grand opening plans and MORE!
Distracted by the day-to-day without enough time to review & understand your business financial performance?
We know what it is like to be with customers all day leaving little time for the ever so important back office organization. We can help set up and organize your business processes such as AP/AR, staff scheduling and time tracking, etc. In addition to operational organization, Encore Retail Consulting can also assist owners financially with reporting and bank account reconciliation processes. We will provide an objective review of your Operating Statements helping business owners maximize profits while controlling expenses.
Does Inventory seem like a puzzle with missing pieces?
Learning your optimal inventory can be a moving target and a constant work in progress depending on your products. However, there are reports and statistics that you, as a retail business owner, can look at on a regular basis to make inventory buying and mark down strategy decisions. We can work with you and your POS system to develop standard reports to review together and discuss winning, profitable strategies with inventory. Make sure your inventory is working for you and not the other way around! Don't operate and make decisions with inventory based on what you think is happening, have the data to back it up!
How do you
KPIs are sets of measurable areas of your business by which business owners can spot trends, set goals and use in decision making. KPIs tend to be based around revenue, products & service offerings, workforce allocation and overhead. Based on your industry, we can help you develop a set of Key Performance Indicators, setting benchmarks and goals for your business by which you can measure performance.
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